Top 10 Reasons ITIL Benefits Business Infrastructure

By Staff Reporter - 19 Feb '20 13:11PM

(Photo : Top 10 Reasons ITIL Benefits Business Infrastructure)

With widespread ITIL 4 adoption in full swing, it is important to understand the benefits of successfully implementing this technology within your business. ITIL (Information Technology Infrastructure Library) is a subcategory of ITSM (IT Service Management) that centers on helping businesses meet the demands of their IT needs.

Effective ITIL is a guiding framework that addresses several core practice areas, including incident management, problem management, change management, and service-level management. While these core areas are all broad in their own right, proper ITIL setup provides a solid foundation for these capabilities - with the heavy emphasis on service management that the digital era demands. The following guide to the top 10 benefits of ITIL will provide insight on how this framework works in synchrony with high-end ITSM solutions.

1. Support a Strong Association Between IT and Business

Without question, ITIL is one of the best ways to integrate IT and business - two departments that did not traditionally intersect. While the IT departments normally focus on technical issues and business focuses on the bottom line, ITIL views tech issues and business issues as one in the same. According to the leading ITSM blog, this integration can ensure more seamless communication between departments and a greater commitment to customer service.

2. Identify Overhead Within IT Costs

ITIL provides both metrics and hard numbers to help business and accounting know exactly what the IT department spends to perform its services. Without these measurements, the company could spend thousands on unused software or equipment. Best practice ITIL supplies meticulous records through a fact-based methodology that enables companies to lower their overhead costs.

3. Reduce Potential Service Disruptions

Reducing the likelihood of service disruption is one of the top benefits of the ITIL core management areas. The practice areas of change, incident, and problem management identify and circumvent potential outages. In the event that an outage does occur, this integration also helps the IT department repair the problem quickly with the best patch solutions or operating-system updates.

4. Lower Corporate Risk

Any seasoned corporate executive will confirm that all businesses operate on some level of risk. ITIL emphasizes accurate and sustainable processes that lower risk factors across the board. By reducing service disruptions, strengthening the alignment between business departments and IT, and improving quality of service, ITIL can help your company lower potential risks.

5. Bring Your Company to the Industry Standard

Since its introduction in 2019, ITIL 4 is the globally recognized standard for IT management and services. Keeping your service management software up-to-date with an ITIL-aligned framework helps your company stay current with the international digital landscape.

6. Create a Competitive Advantage

ITIL preemptively reduces service problems and works within ITSM for rapid resolution in the event that customer service issues arise. By providing an excellent framework for your ticketing system, for example, ITIL creates a competitive advantage against other businesses that may not have implemented ITIL-aligned technology.

7. Enable Consistent Monitoring

Another benefit of ITIL is that it enables automated monitoring. Automatically monitoring services and logging reports creates an indispensable database of past performance. This can help the company implement changes as needed or quickly deploy the best-known patch for future solutions.

8. Integrate Easily With Other Frameworks

An ITIL-aligned system also integrates easily with other popular frameworks. Examples include PMP and PRINCE2. This allows talented IT professionals to work efficiently (and without interruption) as they access platforms they already know and use.

9. Improve Quality of Service

Not only does ITIL improve the efficiency of customer service output - but it can also improve the quality of that service. From an IT perspective, a better-running operating system increases the quality of user experience (UX) on the customer's end. Subcategories of ITIL (such as service-level management) can also help businesses make the right decisions in areas ranging from ticket response to user-interface design.

10. Stay Ahead of the Latest IT Trends

In the last two years alone, ITSM has adapted rapidly to changes such as the rise of artificial intelligence (AI) to the need for mobile-service management. Without the right framework in place, companies can quickly fall behind. By adopting the latest ITIL-aligned technology, you can ensure your company stays on track for future growth.