Take A Break From Wearable If You're Having Rashes, Fitbit Advises

By Kamal Nayan - 12 Feb '15 11:36AM
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Fitbit has responded to a number of complaints that its newest activity-tracking wristbands are causing skin rashes and irritations. The company advises users to take a break from wearing the wearable.

"We continue to be aware of a very limited percentage of users reporting skin irritation among our users," a Fitbit spokeswoman said in a statement to Re/code, adding that the skin reactions are not uncommon with jewelry or other wearable devices that are pressed against the skin for long periods of time.

"According to our consulting dermatologists, they are likely from wearing the band too tight; sweat, water, or soap being held against the skin under the device; or from pressure or friction against the skin." The irritation "should resolve quickly when users take a break from the device, usually within hours or days."

A point worth noting is that Fitbit Surge - one of the newest models - comes with a warning that states: "Prolonged contact may contribute to skin irritation or allergies in some users. If you notice any signs of skin redness, swelling, itchiness, or other skin irritation, please discontinue use or wear the product clipped over a piece of clothing."

Fitbit Surge was unveiled in October last year along with Fitbit Charge and Fitbit Charge HR. It's one of the costliest activity tracker ($250) which is not a smartwatch. If users continue to face such problems, other cheaper options such as Jawbone, Nike and Garmin may become threat to its market.

Fitbit added that it's continuing to monitor the issue as it "impacts all companies that make products worn next to the skin."

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